Frequently Asked Questions
Shipping and payment
Do you offer exchanges and returns?
Because of the custom nature of the majority of our products we unfortunately do not offer exchanges at this time, so please be sure of your selections prior to checkout. Returns are possible for up to two weeks post delivery but an email to discuss the matter must be present first. Items must be returned in the condition they were delivered and must be received prior to a refund being issued. Refund does not include shipping cost with the exception of damage due to our end and unfortunately we are not responsible for returned items that are lost in transit. Any item received within the return window that is not in the condition sent out and has no customer service communication will have the refund adjusted to reflect. This is slightly altered for custom pieces, please see below. Start a return
What about custom pieces?
Unfortunately we do not offer exchanges nor returns on custom pieces except for when the item arrives damaged on our fault. This is due to the nature of custom pieces. If you ordered a sign that said, ‘Barbara’s Kitchen,’ and wanted to return it a week later we would then have a sign only another Barbara might want. The custom process from start to finish is very involved with the customer and therefore allows a very good amount of time for any changes to be made prior to the item being finished or even cut. Exceptions can be made from time to time if the custom item is not overly personal (Example a customer ordered a brown and black dog for their garden which is a lot more open ended after a return than ‘Barbara’s Kitchen’).
When do you ship?
Well that depends! Already existing designs need to be cut, prepped, painted, cleared, and dried. That process can vary on time depending on what is being orders and what colors/patterns were requested. Anywhere from two days to six days on average. Custom orders can take much much longer depending on the work going into them. They include all the steps mentioned before but also have to be designed, measured, and tested. We also work with our customers when it comes to customs and request a decent amount of information upfront. However sometimes information must be verified (Are you sure you want the tail like that?) or can be missing and need to be filled in (Hi! You forgot to give us what color you wanted the base). In those cases the back-and-forth can add to the timeframe. Size and weather can sometimes affect timing as well. On average you can expect anywhere from four to twelve days for a custom piece to be finished. We aim for less however and will keep you updated the entire time. Once finished items are shipped out all days of the week except for Sundays. We will send you tracking information immediately but keep in mind that tracking can take up to 48 hours to update, and may be delayed if around a holiday or weekend.
Do you ship international?
Yes! However keep in mind that shipping internationally can increase the price of shipping far more than you may realize. Some countries also have fees, taxes, and local import duties that we do not cover and may apply upon receipt of international orders. These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as; local VAT rates, local import taxes, country of origin. It is the customer’s resonsibility to pay these charges if and when asked to by your local authorities. Depending on your country you may be able to have the taxes and duites added to your total. Please keep that in mind and reach out to us first to get a quote on what those charges might be (I know a shop who mailed an item across the world to an angry customer as the import taxes were nearly four times what they paid for the item).Feel free to send us a message to get a quote on shipping to your country.
What if my item arrived damaged to begin with?
Items are examined prior to shipping for any damage or faults. Photos are taken of the items prior to shipping as well as the package at drop off. Items that arrive damaged can be refunded once returned if an email is sent with photo proof of the damaged item upon arrival.
What if my item didn’t arrive at all?
While 99% of the time there are no issues with delivery, sometimes things do happen. If the address listed on the order is incorrect please reach out to us to correct it. We will send an email to confirm all delivery information prior to shipping so please keep an eye out for that message. If we arrive at shipping and an incorrect address still has not been corrected unfortunately we cannot refund nor replace the item until the original item is returned so please be sure to double check addresses. If the item is marked as delivered but did not arrive to you feel free to reach out and we can check on our end but we suggest you also reach out to the carrier. Sometimes packages are marked delivered a day or two before they actually are. Sometimes they are accidentally delivered to a neighbor. Sometimes you may think you put the correct address only to discover that a single digit was off or an apartment number was missing.
Do you offer gift wrapping?
Yes! If the item needs to be gift wrapped within your package please let us know and we can make it happen no extra charge.
Do you offer wholesale? I have a shop!
Yes! We do offer discounts on larger orders and can further work out deals with shops that are requesting to carry any of our products. Just shoot us a message to discuss.
What payment methods do you accept?
If in the United States we accept all major credit cards, Google Pay, Apple Pay, Venmo, Cashapp, Paypal, and Zelle. If international please keep in mind not all options are available.
Do you have giftcards?
At this time we do not have physical giftcards but if you would like to prepay for someone else to order just send us a message and we can figure out what works best for you.
Product Care
How do I clean my item?
Inside or outside our items use the same cleaning instructions. A gentle wipe with water and a soft cloth is usually all that is needed. However if an item is dirty Windex can safely be used to wipe it down. We cannot guarantee the durability of our clear coat, paint, nor item if any other chemical is used. Please also keep in mind brushes can scratch paint and paper towels can leave residue so we recommend a soft cloth only.
Should I add clear coat to my item if it’s going outside?
We cannot guarantee your item’s durability if you add another layer of clear coat at home as some clear coats can react with our own and cause cloudiness while others can react in a way that strips paint. The clear coat we use is automotive grade and UV resistant. With proper care and no direct damage it will last years outdoors. If a time should arise when you feel you absolutely need more clear coat we do offer to reclear your item for you if you ship it back to us however we do not cover shipping.
Help my item got scratched!
While it’s best to handle your item with care things can happen especially with outdoor decor. If it is a tiny scratch it can be left alone with no issues. If the scratch is into the clear coat, the paint, or worst of all down to the metal itself there are several things that can be done. It can be sanded and rebuffed just like a car, sometimes it can be filled or recleared although this may leave a still visible mark on the front. In all cases please send us an email with a photo of the damage so we can best advise you on how to handle it. We cannot guarantee your item if you attempt to fix it yourself as more damage can result.
Social and ratings
Do you have social media and how does it work?
Yes! We have several forms of social media which can be found throughout our website. If you are really loving how your new decor looks around the house, yard, or business feel free to tag us in it or send us a picture and we will repost and tag you back! Otherwise you can keep up with us on social to see new items, upcoming events, and just keep in touch.
How do reviews work?
You can review your item on the website, or on whatever other marketplace you purchased it from (Etsy, Instagram, Shopify, etc). Reviews help other customers get an idea of both the product and the company. That being said, you the customer hold a lot of power in your fingertips when it comes to reviews. While we know things don’t go well for everyone all the time we are more than happy to work with you to discuss any issues and always appreciate when customers reach out with problems prior to leaving poor reviews.
Do you do contests, or give free product to the public? What if I have a good following?
We run contests from time to time for free products, which can be found and joined on our socials. We do not give out free items otherwise and on the rare occasion we do it is generally to a program, event, or cause we have come across on social media that catches our eye. While everyone loves freebies we simply cannot do them being a two person company so we ask that you do not reach out to ask for free things.
I saw a difference price somewhere else!
While the majority of our items are the same price across the board it is true that prices can be different depending on the market. In person events often have a slightly cheaper price as there are no online transaction fees for us to cover nor fees for using online markets. In the reverse of that certain online markets may sometimes have a slight markup to make up for these fees as part of the cost of doing business online. Likewise we sometimes run specials or sales within some markets but not across the board. For example we may run a sale directly on the website not not Etsy, or a sale in our Instagram market but not on Shopify. You are free to shop around and see if you can get it slightly cheaper and we will always have listed on our home page any current sales and where you can find them.
Legal stuff and privacy
What happens to my email if I give it to you? I don’t like receiving piles of ads.
We get it, neither do we. You are more than welcome to skip signing up for emails. If you find yourself receiving emails that you no longer want just let us know and we will remove you immediately. That being said we do not send out endless ads preferring a once a month update on new designs, new products, new events and a recap of the previous month. As we grow we will be extending the email to include highlights of photos we have received from customers (with their permission), and fun information relating to us as a company or the items we sell. We will never give your email to anyone else nor use it for any other reason.
What about my shipping and personal information?
Your shipping information is kept only long enough to pass the window for returns. Once the two week post delivery time has been reached your delivery information is no longer held onto by us. You don’t need us keeping it and we don’t need it. Your personal information otherwise is used to fulfill orders and handle all customer service issues that may come up. It will never be transferred anywhere, used for anything else, used for marketing, or given to anyone. I still have questions! Great just send us an email and we can give you an answer!
What of mine do you share?
If you are feeling up to it you are more than welcome to email us a photo of your item in its new home, or send it to us on social media. You can also simply tag us. If you are looking to just show us then great! We love to see it! We will always ask before sharing to our stories or reposting and will ask again if we would like to add your photo to our monthly email. If any of those cases you can decide if you simply want us to use the photo or if you would like us to tag back to you as well.
Legal Stuff
All content on this site from images to descriptions are our own. We do not permit any other company, person, or site to reuse our images without written consent. Copyright laws do apply. Please note that upon placing an order, a receipt is automatically mailed confirming the purchase. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, or any other reason as we see fit. Please further note that we shall have the right to refuse or cancel any such orders whether or not your credit card has been charged and in the event a charge has already occurred will immediately put in a refund request, however depending on your cards company the money may not be returned for a period of days.
